I've been having issues with a pair of forks that came on a new bike. The travel adjust keeps failing, and it's been back to the distributor and, in the loosest possible sense, 'fixed'.
At the end of may the travel adjust failed for the 2nd time by exploding oil everywhere. The lockout also failed AND the rebound. They were sent back and I was told it'll take 3 weeks.
Now, the problems revolve around my holiday at the end of june to the alps. With the bike. The forks arrived the week I was due to leave and due to other commitments there was no time to try them. First day of the holiday they failed. Stuck down, so not even working in any suspended form. I called the distributor and they said send them to the french distributor. 600km away. No time local shop could fix it as it needed a whole new cartridge. So I hired forks for the week so as not to waste the trip. Hire cost 75 pounds. Should the distributor, considering it was them that fixed it incorrectly and could have ruined my trip, pay me for this? They think not. They seem to be saying it's not their fault I was on holiday so It's my problem. Are they being unreasonable or do I expect too much?