If you do and they damage your bike (or parcel)as they did mine they will try to grease thier way out of paying up for it at every posseble oppertunity.
I ordered a bike to be collected in september, they colected it (orange 5 pro) and then they lost it, i had it booked for next day delivery, needless to say it never turned up and they had no idea where it was. When it did turn up it was late and damaged.
The site said i had to fill out a form and send it off. So thats what i done, i spent £3 on photo's, copied the reciept for the bike, added all the forms i needed to in with the claim sheet and sent it by reccorded delivery.
6 weeks pass and no reply, i had sent them 4 emails also, no reply. so Eventually i manage to get a phone number as they make this whole process very drawn out. I phoned it and the lady tries to tell me that they never got the claim, i said yes you did, no we never.......i sent it by reccorded delivery....ahh, ok lets have the code. I gave the lady the code and she replies "oh yes we did get it, we must of lost it". well how convienient! they loose the bike and now all the doccuments, good job i made copies!
So i had to do the whole thing again, copied all the papers and sent them off reccorded. I get a reply asking me to fill this and that in and a questionaire which was supposed to be sent to the guy that sold me the bike, they cant even get that right.
2 months down the line and they keep asking me for this and that hoping i dont have any of it so they can withdraw my claim. They asked if the packaging is still their for viewing.....a huge box, 2 month down the line. now ive bought a few bikes lately and flug out a few boxes so i replied no i dont think i do have the box.
I get a letter saying "We are sorry for the damage to your bike but as you have no packaging for us to view (bear in mind i sent them all the pics they needed) we can no longer process your claim and we do not owe you anything."
WRONG! they owe me the money for the late delivery as the advert stated "if we do not deliver on time, we will refund the postage costs"
This company is full of snakes, horrible little business people trying to slime their way out of coughing up for any damage at every posseble oppertunity and they are useless at their job from what ive seen with this farce.
How and ever i found the box and got in touch with them. i had to go through an appeal process and send everything to this email, they couldnt even give me the correct email address.
well today i decided enough was enough, give me my postage money back, i hate dealing with parcelfarce, so i phoned to get my postage back...the lady said you need your proof/ reciept of postage, i said is this a joke? you have my tracking number, i obviously paid for it to be posted and i lost the head saying your company are bunch of **** arseholes who try to worm their way out of paying up. Then she hung up the phone because i swore.....no wonder i swore, nearly 3 months they have been pissing me about.
So i phoned again and spoke to someone else and they said i needed to send them my reciept of postage....they never gave me one, it was all done on line!
So they will look at their reccords for it and refund my postage.
I doubt i will ever use them again, they are the most useless courier company going, this must be how they stay afloat, not compensating people.
If you value your belongings, DONT USE PARCELFARCE!!! if you do then you MUST keep every little detail or they wont pay up.
- feel sorry for you 
