Hi,
Assuming VAT will increase sometime soon, what is the effect on backorders from a supplier?
I ordered some photographic gear in April and am still waiting for the goods to come in – I knew there was/is a long lead time, so no real issue with this but, I ordered on the basis of a known VAT rate and cost.
When I spoke to the supplier, they said VAT is the law and I will be charged the full rate at the time of completing the order. I offered to pay now but they wouldn't accept it.
I asked if they would consider absorbing the VAT increase themselves as it was obvious I was not trying to get an order in quick to beat any VAT increase. They said NO.
I asked if there was someone else I could speak too and the response was "anyone else will just say the same". So I asked if I could raise a complaint and be escalated. The response was "There's no point, everyone will say the same".
I come from a service industry and being told "No" when asking to raise a complaints was like a red rag to a bull. I was finally advised that someone would contact me before the end of the day but guess what, no call.
Anyways ……. customer service aside, I still want the goods and there is no point me cancelling the order as I will just join the queue elsewhere.
What is the potential amount? Circa £20
I hear some of you saying "What's the fuss, pay up, we all have to do our bit" etc. etc., but, by the same token, £20 will keep my business if they absorb it. It will be a loss if they don't.
And note I have not said who the retailer is ….. I will be shouting it if they don't absorb the costs …..
Cheers,
Carl.