We're a small business and just moved into a new office where we had to take their internet and phone supplier - it's Excell, and the internet supply is via cable. They offer zero support.
Previously we had a set up:
- Plusnet supply internet
- Microswitch to Billion router
- Router to Synology NAS
Worked seamlessly and importantly allowed remote access.
Now we have:
- ethernet switch to router
- router to NAS
Internet is intermittment - we removed the switch and plugged the router straight into the socket and had stable internet for 24hrs. However, we can't remotely access the NAS - we haven't changed any settings so far.
- how to remotely access the NAS - I'm guessing becasue we have a direct internet connection, that means something must have to change
- the internet is now not seen by any Macs or PCs - we've tried plugging the thernet switch back in but no joy
Any advice on either? We somewhat scuppered as the office owners/internet supplier are completely disinterested in us (I guess we're too small). Be great to have a few pointers of what to look for