It always amazes me how many people are willing to repeatedly email when they don’t get a response first time. Pick up the phone and talk to people!!!! How do you know your email has been received/isn’t sitting in a junk email folder etc etc??
what happened to the telephone?
why does everyone send an email then wait 5 weeks for a resolution while getting more and more internet furious?
just pick up the effin blower. hard for shops to ignore someone speaking to them. much easier to bury a whining email.
Why not telephone? An email is quick, to the point and is should be stress free. It can also contain all my information relating to my order which saves me from relaying it. When I send one I assume it will go to the relevant person who will deal with it accordingly. The last thing they should be doing is burying emails.
I shouldn’t have to waste my time and money trying multiple times to get through to Steve or Dave or Pete when I really need to talk to Brian who is off today….and have to relay all the info relating to me and my order again..and again..to the wrong person who doesn’t give a sh*t anyway.
They have an e-commerce site, were perfectly happy to sell me goods online, take my money online, they should be capable of replying to me ONLINE.