Viewing 9 posts - 1 through 9 (of 9 total)
  • tv on the blink already
  • jools182
    Free Member

    Bought a Samsung Lcd last month from richer sounds

    The speakers are on the blink already, had to turn it up to full volume last night to hear anything

    Phoned them before and they said it would be repaired. I’m not happy with a repair on a month old tv and think it should be replaced with new one. Am I being unreasonable?

    donsimon
    Free Member

    yes.

    project
    Free Member

    theyll just flog it to someone else.

    jools182
    Free Member

    I just don’t want a tv that’s already acting up after a month

    TandemJeremy
    Free Member

    No

    return it for another one. a month and a tv has failed?

    consumers direct website

    donsimon
    Free Member

    I want to win the lottery.
    The law states that they first have to repair, if the repair can’t be done for whatever reason, they then have to replace and finally a refund.
    If there is nothing to say anything else is knackered, and there is nothing to say there is and as there are 1,000s of happy Samsung users, we can assume it’s ok.
    They repair the speaker, you have a working tv.

    TandemJeremy
    Free Member

    Your rights under SOGA are clear – repair / replace / refund your choice

    dan1980
    Free Member

    If the OP can prove that the goods were faulty at time of purchase than yes, he can apply for a repair/replacement or a refund.

    However, I very much doubt the OP can. Instead the retailer can offer a repair or a replacement depending on which is their cheapest option. If neither of these are possible, then the retailer should provide a refund.

    Edited to add:

    The relevant bits are in section 5 on this page

    http://www.oft.gov.uk/business-advice/treating-customers-fairly/sogahome/sogaexplained

    donsimon
    Free Member

    TandemJeremy – Member

    No

    return it for another one. a month and a tv has failed?
    And

    TandemJeremy – Member

    Your rights under SOGA are clear – repair / replace / refund your choice
    Does this mean that TJ is about to fight with himself?
    Isn’t the whole site simply going to implode???
    I’m worried for the future.

Viewing 9 posts - 1 through 9 (of 9 total)

The topic ‘tv on the blink already’ is closed to new replies.