Fitness First – Bristol centre (Millennium Square) It was early so the public toilets nearby were closed.
Basically FF are saying – ‘Your daughter is 3. In the foreseeable future, we can not profit from letting her use our toilets even though the cost to us is nil. – She can pee in the bushes.’
We used to own a simple farm shop. Of course we let anybody who asked used our toilets. Lots did not end up being customers. Because we were on a main road there were plenty tourists that we would never see again that had no use for the products we were selling.
Taking that a step further, before the farm shop, Grandma (who lived with us) had a honest box setup at the gate. She used to let people in to use the toilet in the house.
Using a toilet is a basic human function. You can put of eating/drinking/sleeping for a short time but using the loo is more inelastic – especially for kids/old.
People forget that you don’t have to extract profit from everything you do.