Was just going to ask the exact same question!
In Devon, it didn’t work yesterday pm and evening, re-set router etc, in the end gave up and went to bed. It looked like it was still out ( now, monday 10.40am ) but re-set our router and after a while it woke up.
Have been a customer for ~ 4 years, always worked ok, even got 6.5-7.5mb/s when on the 2 Mb/s package. We clicked on ur old modem to connect and the connection speed was always given. About a year ago went wireless, and now it feels a lot slower at times, drops out, early evenings works at snail speed.
We might be at opposite ends of the country, but seem to be getting a uniformly poor service!
cheers
Q