JohnClimber - Member
Snapped a seat post bolt under my saddle yesterday from my well used 8 month old Twelfty seat post on the Fatty.
I didn't even complain, they saw the photo on Twitter and today I got an email saying they will send me out a new complete seat post with bolts FOC.
Shame I didn't get the same service when I bought a seatclamp from them that was shown on their site with a brass shim between the cam & the clamp but came with a really soft plastic shim that lasted about 3 weeks.
I e-mailed them to mention it and they apologised, said they'd update their website but made no offer replacing it/refunding it. I ended up replacing it with a Hope one.
Next time I will have to remember to post pics of knackered bits on social media pages.