Hi,
We rent a flat and I forgot to pick up my keys before going out, returning home I called the out of hours number to be told "we can't get anyone to you tonight, call a locksmith" (their office is a short walk from our flat) so I did and a short while and £65 later, I was in my flat.
No locks were damaged or changed, and we live in a managed block with spare keys in the letting agents office.
My question is, where do we stand with asking the letting agency to reimburse? As I see it, they couldn't be bothered to come and let us in, despite being 'on call' and spare keys being available.
I realise it's my fault for forgetting to pick up my keys, but just wondered where we stand with what the OOH is for?
Many thanks, jt
