Called my own insurance companies claim line which was actually answered by a Personal injury firm! (who proceeded to call me daily for weeks despite being told to jog on) then dodgy credit hire car hire people. When I finally got hold of my actual insurer they were pretty unhelpful.
Its not Direct Asssist is it? They've just gone bust owing...
£350m in debt. apparently they lost a huge £180m a year contract.
I also did the same - went to the insured parties insurer as my own wanted lots of redtape etc.
On the 'must tell the insurer of all accidents'.
Where do you draw the line at an accident.
An unfortunate incident that happens unexpectedly and unintentionally, typically resulting in damage or injury.
A crash involving road or other vehicles, typically one that causes serious damage or injury.
Damage could be a punctured tyre. KERBED ALLOY- seriously, you kit a kerb uninentionally and the only damaged is scouring to the alloy. wind blows drivers door ont a wall resulting in 3mm of damage. This can fall into the 'accident' category.
Jog on insurers. The vast majority of insured drivers don't claim, they pay effectively all their premium every year and if they did have accident they'd pay twice both in premiums, excess etc etc.
Insurers are now owned (alot) by private equity companies.