I act as a bridge between our borderline care-in-the-community IT technicians and the outside world for an IT support Company, but in seriousness I’m called a “solutions manager” the Tech Guys identify a need with our support clients, or they ask us to help with some task or other and I come up the solution, or solutions – usually at different price pints. This can be a simple as a new PC or a complex as a new back-office system.
I also in charge of our marketing, recruiting new clients, stopping existing ones leaving, keeping the junior guys busying setting up hardware and occasionally installing new kit.
I work I’m just called “the sales guy” with the occasional hint of hostility.