Was given a pair of new Tora 302’s around 10 months ago as a gift. They were on my 2nd spare bike, only used on about 4 occassions, less than 30 miles use. After finishing the last ride and leaving the bike in the cellar, I have gone down to move the bike and noticed a hairline/pinhole crack on the lowers right next to the QR drop out weld, which is leaking oil through. The forks themselves have no marks on whatsoever, they are immaculate and could seriously be passed off as brand new unridden forks!
So.. I sent them back to Rockshox and requested it to be sorted under warranty. I have since heard from them and been told with out a purchase receipt, they wont touch them. As mentioned earlier, they were a gift, so I dont have a receipt. If the forks were mangled and obviously ridden hard, then fair enough, but they arent.
Anything I can do to try get them sorted? (getting the receipt from the buyer isnt an option as they dont have it).
In the last month I have had items back to Hope and to Orange, both items were fixed under warranty no issue whatsoever with out asking me any questions! Slightly put off by the bigger companies lack of care here!
rant over! cheers 🙂