This sounds similar to the issue I had with my solo air Reba’s.
Assuming they have the same basic design of air spring …
What happens is you pump into the positive chamber then the pressure equalises through a small dimple on the inside of the fork leg.
The dimple (aka transfer port) can get blocked stopping air pressure equalising. Usually a blob of grease. The port closes off once the fork is sagged as the seal head moves past it and gets a proper seal against the smooth bit of the fork leg.
Or you could have a scratched or damaged air shaft that allows air to flow between positive and negative chambers. This was found to be the cause with my forks and cost a replacement air shaft.
There is a known temporary fix to release the trappes air with a zip tie but I never found it that effective.
At one point the air shaft issue was quite common I believe.
Replacement made mine like a new pair of much better forks.