Just got my third Ribble audax bike – took longer than I'd like to arrive, but matched the delivery times they were quoting when I ordered it, so can't complain – and it's brilliant value for money.
Customer service this time was excellent – a whole string of emails querying spec and compatability were answered within a few hours.
Yes, there bikes take a few weeks to arrive, but they tell you that in the blurb. And I've always found them really quick when I've ordered components. And they were the only bike shop I could find on line stocking P clips for my pannier rack last month.
Mind you, I've used Dave Hinde twice and never had a problem….