~Why is it they always assume that everyone is a fare dodger?
This morning on my train the Inspector gives this poor guy a total going over for having the wrong ticket; this atypical behavoir which only serves to alienate the people on the train seems to be their default position. Thing was the guy was sold the wrong ticket. He gets on at a station where there is no ticket office and then has to buy his monthly at the next one down the line the ticket was issued for the latter station, but the price is the same so Scotrail are not even out of pocket! I have had similar experiences but I don't get their lack of understanding of customer issues.