I wasnt overly impressed with them yesterday tbh.
I have the older model headset and have found that although the bottom section is always as clean as a whistle, the top section always gets packed up with crap. To the point where i had to take the seal out of the bearing and repack with grease. The plastic spacer inside the race had disintigrated.
Now i appreciate that Hope havent got to do anything and that its the old model headset but its only about 18mths old and i bought hope due to threads like this.
The response i got was
a) The bearings arent available anymore (I would happily pay for some)
b) They will do a 'cost' new model replacement at £35 + Postage which meant £39 plus i had to send my old headset in.
My gut feelings were that they should have replcement bearings available for something on sale so recently. I also think £39 for a replacement headset after 18mths is over the top.
Hope isnt fit and forget like they make out and is no better than a £20 FSA Orbit in terms of sealing from my experience.
Now compare their customer service to Dinotte who just asked me to slap my light back in the post and they will replace the internals FOC on a light of similar age. I think people have rose tinted glasses on with regards to hope, or is it just that i didnt get what i wanted.....