For balance, I sent my fatty back to have a headset/headtube/steerer issue sorted (turned out to be the stem was on the piss). They took it for a test ride, sorted it, posted it back and sent me a set of 780mm carbon bars for my troubles. Wasn’t the quickest turnarround, but it was a fairly unusual problem (I could have fixed or at least identified anything upto a badly faced headtube at home so I knew it wouldn’t be quick when i dropped it off).
Everything else I’ve sent back (mostly stuff that didn’t fit) has been refunded quickly too.
Those forks are tempting.