am i right in thinking there is a legislation that means online retailers are supposed to take money from you as goods are dispatched .

Meaning if i ordered goods 4 weeks ago that were out of stock the money should not have been taken immediately ?

No

just good will that some folk do it then

fair enough.

i shall await my delivery or my refund.

More often than not payment via Paypal will take the funds straight away so it’s not the retailer so much as the system.

Unless you agree otherwise, the supplier needs to get the goods to you within 30 days though

Performance
19.—(1) Unless the parties agree otherwise, the supplier shall perform the contract within a maximum of 30 days beginning with the day after the day the consumer sent his order to the supplier.
(2) Subject to paragraphs (7) and (8), where the supplier is unable to perform the contract because the goods or services ordered are not available, within the period for performance referred to in paragraph (1) or such other period as the parties agree (“the period for performance”), he shall—
(a)inform the consumer; and
(b)reimburse any sum paid by or on behalf of the consumer under or in relation to the contract to the person by whom it was made.
(3) The reference in paragraph (2)(b) to any sum paid on behalf of the consumer includes any sum paid by a creditor who is not the same person as the supplier under a personal credit agreement with the consumer.
(4) The supplier shall make the reimbursement referred to in paragraph (2)(b) as soon as possible and in any event within a period of 30 days beginning with the day after the day on which the period for performance expired.
(5) A contract which has not been performed within the period for performance shall be treated as if it had not been made, save for any rights or remedies which the consumer has under it as a result of the non-performance.
(6) Where any security has been provided in relation to the contract, the security (so far as it is so provided) shall, where the supplier is unable to perform the contract within the period for performance, be treated as never having had any effect and any property lodged with the supplier solely for the purposes of the security as so provided shall be returned by him forthwith.
(7) Where the supplier is unable to supply the goods or services ordered by the consumer, the supplier may perform the contract for the purposes of these Regulations by providing substitute goods or services (as the case may be) of equivalent quality and price provided that—
(a)this possibility was provided for in the contract;
(b)prior to the conclusion of the contract the supplier gave the consumer the information required by regulation 7(1)(b) and (c) in the manner required by regulation 7(2).
(8) In the case of outdoor leisure events which by their nature cannot be rescheduled, paragraph 2(b) shall not apply where the consumer and the supplier so agree.

http://legislation.data.gov.uk/uksi/2000/2334/made/data.htm?wrap=true

Still no rim or refund despite a prod ….

What rim are you after?

I had this problem On One occasion too….. 😉

It isnt on one

28 hole stans 355 or crest.

I’m going to guess Tredz or Rutland Cycles…

2 months and wiggle came through ……

honoured a price of 43 quid for a stans crest 28 hole in black !

Similar thing with JE James this week for me. Ordered a Camelbak bladder over a week ago, in stock according to the website, payment taken immediately.

Email from them yesterday saying it was actually out of stock and would I like to back order. Responded to say no, and asked for cancellation and a refund that was a quick as they’d taken the money in the first place.

Response from JE James was a snotty email explaining their ordering and payment system, that finished with the sentence “I’m sorry our ording system doesn’t meet your standards”.

Top notch customer service guys. That’s the best way or getting someone to use your business again. It may have only been a 25 quid bladder I was ordering but I could have been about to drop several thousand on a bike with you. No chance of that now.