I am going on a group ski holiday at the end of Jan, there are 10 of us. Unfortunately, my girlfriend broke her leg in Austria when skiing over Xmas so won't be able to come.
We have paid for the holiday upfront, and now the Mrs. is going to cancel her spot to get the certificate of cancellation in order to claim from her insurance. She is not expecting any money back from the travel agent due to the short notice.
This should all be very simple, but Neilson have come back and say they want a £225 cancellation fee! They have said this for the empty bed. That's right the one we've paid them for!
Is anybody fluent in travel agent, cause it's like talking a imbecile at the moment.
BTW, in case you were in any doubt - i'm still going