I need to post a Reverb back to CRC for a warranty claim. I know about the infamous “shock binning” by Royal Mail. Would a Reverb fall under the same category as a rear shock? And am I best to use another courier?

Thanks

Use the free returns via collect+

In an email regarding the warranty claim it says. “If the item being returned under warranty is validated as a warranty claim then your postage will be refunded at the Royal Mail First Class or Standard Parcel postage costs.” At first I wondered why I couldn’t use Collect plus, but I’m guessing that if they deem it’s not a warranty issue then they’re not prepared to pick up the cost of me returning the reverb, but if it is I’ll get a refund of the postage costs.

it’s on their site http://www.chainreactioncycles.com/customer-service/returning-an-item#collectplus

Oddly enough, I’ve just sent a reverb back to crc for warranty. I had the same email about getting a credit for postage. I sent it collect+ anyway.

Watch this space.

As for stuff getting binned by royalmail, isn’t there a good chance they’ll be the middleman anyway? Fingers crossed for my post and yours.

Rob, as I see it the free returns via collect plus is for new, unused items only. But if it’s good enough for Onzadog them it’s good enough for me 🙂

The way I see it, if it’s a warranty, they don’t need to bother refunding postage, if it’s not, I’m guessing their contract with collect+ is cheaper than royalmail anyway.

I’ve just had a shock delivered to JTech no trouble. When asked at the counter what it was I stated cycle parts.

I used Collect+ for a warranty return no problem.

When asked at the counter what it was I stated cycle parts.

It’s ok to lie at the counter to get it in the system but if their x-ray machine at the depot picks it up as a dangerous item they’ll still bin it.

Well, the reverb made it to crc. Now to sit back and wait for the outcome of the warranty.

wwaswas – Member

It’s ok to lie at the counter to get it in the system

In what way is it not a cycle part 😕

Sent the reverb back by collect plus, all good and got an email from CRC saying its on its way back to manufacturer and should have an outcome in 2-3 weeks. Got back from my ride today and I’d had a brand new reverb delivered. All boxed, bleed kit, the lot. Happy days! 🙂

Yes, they did exactly the same with mine. I’m almost concerned that they’re not repairing them.

Either the cost of manufacture is less than the cost of repair, they can’t get parts, or they can’t be fixed. The last two options bother me.

Yes, they did exactly the same with mine. I’m almost concerned that they’re not repairing them.

Either the cost of manufacture is less than the cost of repair, they can’t get parts, or they can’t be fixed. The last two options bother me.

Same thing crossed my mind. What was the problem with yours? Mine was dropping 10-20mm when I sat on the saddle. My mates has done the same and his is on its way back to where he bought it.

Edit: it’s a stealth btw

Conventional version that was dropping a few mm. It seems it’s a common problem and always results in a replacement. I’d be really interested to know why they can’t be repaired.

Maybe LoCo will be along shortly to explain.

Does no one know?