Has anyone else tried to get support from Pocketmags? The app worked on my Android tablet (although missing pages) so I wanted to try it on my new iPad mini. I waited for the new edition and tried but it said the subscription had been allocated so wrote asking what I needed to do. Just one reply asking for email and subscription – I’d already supplied! I’ve emailed twice since repeating details but nothing, checked spam too.

It’s a great idea but maybe they’re not the ones to do it with?

I’m having exactly the same issue with their support desk.

I suspect their poor response is due to what I understand is a “special” set up for stw premier subs as opposed to purchasing a sub within their app.

Use the Singletrack app rather than the Pocketmags app, is I believe the current wisdom.

i had this problem the other way round. already had the app on ipad but couldnt get it to work on my android phone.
Their support was really good – quick response to emails – each time a new step to try. Eventually i think they had to do something to my account to fix it.

This was with using the singletrack app.

I gave up and downloaded the PDF.

Same boat here as the first 2 posters.

I was in the same boat and didn’t get anywhere by emailing pocketmags support.

I then copied in singletrack to one of my replies and within a couple of hours it had been sorted.

And there was me thinking I was the odd one out! Got an email today saying I had to create a pocketmags account and send the user name. We’ll see if that works otherwise I’ll mention it to the crew when visiting the show stand.

To be continued…….

Just to let you all know there is hope at the end of the tunnel. I got an email from ‘Ollie’ who sorted it all out.

Better late than never – might be worth copying in ST towers to speed up the resolution. 🙂