Well, never did I think that I'd be able to speak with authority on any topic in the Bike Forum, but here's my invitation…
Gear is my LBS (across the park), and from them I bought my P7 – 5 and a half years ago now (****, is it that long?).
Joe, the owner, was very patient and helpful as were his staff at the time (John and Struan, both now moved on).
At the time, this was the most expensive item I'd ever bought in my life, so I wanted to know I wasn't being misguided. I needn't have worried.
I still have my P7 (at the time I was buying it as a 'bike for life') and I still love having it and I appreciate all the help I got from Gear.
Anytime I have wee niggles with the bike or need it looked at, I pop it in there and the guys are really helpful – if they can fix it there and then they will, or if not they'll be honest and say when they can.
I think the quality of their service shows up in the fact that the shop has a steady stream of customers, who all seem content.
Now, Behind Bars is where I bought my 5, ten months ago (****, is that long? Where does the time go?).
A more patient, helpful and understanding sales team I couldn't have asked for. Really.
I had circumstances which required delicate handling [basically the 5 was an impulse buy:
ex-demo;right-price;beautiful-colour; spite-my-girlfriend-'cos-we-were-not-getting-on;OMG-WHID-she'll-kill-me;my-details?-okay,but-don't-phone-the-house;can-I-keep-it-here-for-a-few-days-until-I-know-where-to-hide-it?;yadda yadda yadda]
But they took it all in their stride, and obliged me where possible.
Unfortunately they are not so local for me (across town), so I don't partake of their services as much as I might like to. Again, they seem a busy shop, with lots of customers in and out during my time in there.
So, what is my suggestion?
I wouldn't recommend one over another, as my experience with both is excellent.
Neither are big in terms of floor space, so they don't carry a wide range of demo-bikes. However, they'll talk with you, answer your questions and do their best to help you out.
Awrrabest