Inspired by the previous post regarding BETD and Yeti, heres mine;
Bought a Helius CC direct from Nicolai UK in June 2010, built up and ridden half a dozen times in the peaks before a long illness in the winter restricted my use. Come Spring 2011 and it starts to develop an annoying brake drag that eventually manifests itself on off camber turns and really sounds unhealthy. Simon at Nicolai UK recommended that I take it to 18 Bikes, which I did in July 2011 and they establish the back end is not moving through its travel arc correctly, something is out of alignment but they cannot see what it is.
I am told to return it to Nicolai in Germany, should only be £50 I'm told by Nicolai UK, but thats without insurance...so £130 later its back in Germany in August 2011. A one line report and a photo of the right upper strut reveals it is slightly bent inwards. £350 to replace, £130 to repair.
Several weeks of e-mail exchanges follow with Nicolai UK as I have absolutely no idea how the back end of my Nicolai could be bent inwards without any obvious or visible sign of impact, the guys at 18 bikes are no dummies, they couldn't see it. I get fobbed off by Nicolai UK to speak to Nicolai in Germany direct.
Fast forward to now, November 2011, and the guys in Germany offer a compromise to me, £130 to replace the rear end. I accept as I have too many other things going on in my life right now to face a further battle over this.
Since I have been without my first ever FS, I have returned to my faithful Cotic Soul HT, and I will not be keeping the CC when it returns,(yes I'm still waiting for it) a nasty taste in my mouth over the way I have been treated, especially by Nicolai UK.
Sure there will be folk on here that will say "stuff breaks get over it" but how do you respond to damage on your bike that you have no idea how it happened and cannot even come to fathom how damage can be caused with no sign of impact? To top it all your questions concerning this are treated with contempt?
Its a shame as I really liked the Nicolai and the range.