My BIL is Chief Exec of a big hospital in the south. He is, unusually, respected and liked by all the staff from nurses right up through Admin to Consultants because he’s an all-round good bloke and very good at his job and he started out as a nurse in the NHS and got there by hard work.
When I ask him about his job he laments that instead of being allowed to get on with delivering good health care to patients, he wastes a considerable amount of his time dealing with complaints against the hospital.
I would put it down to experience if I was you and thank God that all the care I’ve had was free at the point of delivery.
