voodoo_chile serious changes are in the pipeline for CRC and although I am leaving I still have enough loyalty not to spill what that is but it should give CRC some dramatic results.
I can't comment on Wiggle as I have no idea what there volumes are like now or what rate they have grown, I do know the numbers at CRC (and no I'm not telling) and i have experienced the growth of the company for myself and I fully understand what we have gone through to get where we are now.
We wish we could be perfect 100% of the time, but we are also realistic and know that is unlikely to be achieved, though this does not stop us trying!
CRC is very much like a family for a lot of the staff and it can be frustrating when things aren't right, this is why we spend so much time and investment in making CRC a better place. All of the work is aimed at you, we work hard here to deliver what you demand with delivery and price and product and service and we never stop looking to improve that.
Me leaving will not change the desire to make CRC better, a desire that is shared thoughout the staff here.