Viewing 11 posts - 1 through 11 (of 11 total)
  • Laptop hard disk replacement – what do I need to do before I send it back?
  • JoeG
    Free Member

    I have a Dell laptop that is a little over a year old. Last week, the diagnostics said that my hard disc was failing. Dell is going to replace the hard disc under warranty. Its Win 8.1.

    I have already bought an external drive and backed up the entire system. What else do I need to do?

    For example, where are the passwords kept that Windows remembers for me?

    seosamh77
    Free Member

    get a screw driver and replace it yourself.

    JoeG
    Free Member

    I would/could, but there are also a bunch of dead pixels on the screen and they’re going to replace the screen as well.

    seosamh77
    Free Member

    fair enough. tbh if you are happy with the way the system is you are probably better ghosting(cloning) the harddrive and restoring it in its entirity when you get it back. I’d imagine they’ll just do a factory install of a new HD.

    AdamW
    Free Member

    Clear your data. Wipe it and reinstall Windows from the recovery partition. Else you may be giving someone your data.

    Or be very careful about how you delete stuff! Especially internet history with the donkey pr0n!

    CraigW
    Free Member

    If you want to make sure all of your data is wiped, then get DBAN. http://www.dban.org/
    You can boot that from a USB stick, and it will securely overwrite everything.

    JoeG
    Free Member

    I guess that I’m not super concerned about Dell stealing my info. I’m guessing that they handle so many repairs that and that I’m such a small fish that there’s no point in bothering with me. 😐

    I’m more concerned that I’ll still have everything when I restore from the backup…

    gofasterstripes
    Free Member

    Those passwords are probably in your browser. Is it Chrome?

    JoeG
    Free Member

    Main browser is Firefox.

    Cougar
    Full Member

    Transfer Wizard might be what you need here, or whatever it calls itself in Windows 8. Hang on.

    Cougar
    Full Member

    “Windows Easy Transfer”

    http://windows.microsoft.com/en-gb/windows/transfer-files-settings-from-another-computer

    Backs up your profile to external storage. Restore from it when you get your new machine.

    And insert obligatory “take backups anyway” comment here. Any drive can die catastrophically without warning, and backup storage and recovery is considerably cheaper and simpler than data recovery.

Viewing 11 posts - 1 through 11 (of 11 total)

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