I have 2 of these posts, one works amazingly, one has been causing issues since day one, it never fully extends to the top of its travel. I bought it in June/July 2011, but given I had another of them (and a gravity dropper) I only got round to sending it for repair in Feb this year. Predictably when Leisure Lakes sent it back to superstar it came back with a note saying they had serviced it but the issue was my fault, to much grease slowing it down apparently.
Now this is where I was stupid. I used it once, it worked, and since then its been sitting in a cupboard until today when I discover the same problem, granted not as bad but it still stops about a cm from full travel about 50% of the time.
I know there were a faulty batch of these posts and I suspect it might just still be in warranty (although I'll have to check with leisure lakes as they sent me back the wrong persons receipt!). If it is can I demand they replace it? Appreciate its 2 years old, but it has a 2 year warranty. If I get fobbed off with a repair again then by the time it comes back the 2 years will be up and I'm stuffed.
and if I've done my memory has failed me and the warranty has just expired, what are my options. Can I somehow increase air pressure on the mechanism, or is it for the bin?