I’ve bought two bikes from them and never had any real problems to be fair.
Saying that, some of the staff are too quick to try and patronise, and some are just utter fookwits.
I’m closest to Chesterfield, but their accessories seem distinctly lacking (of anything I want to buy anyway) and although there are some decent staff, playing the JE James lottery of actually getting one of them to talk to is probably only slightly better odds than winning 4 million quid this Saturday.
Sheffield is more like my kind of shop, but the staff can be patronising. I’ve bought a bike from Rotherham and seem to remember some unpleasant experience about it, but that’s the only time I’ve ever been in.
Not great, but overall not somewhere I’d openly boycott. I suppose they are really my 2nd most used retailer after CRC. I’d prefer to use my LBS – Stanley Fearn’s in Matlock – and do when I can, but they just can’t compete on price.