Got to echo a lot of the comments here and say the manufacturers response is pretty reasonable (but yes I would be devastated if they were my forks, naturally).
Frame manufacturers do not say to helitape the inside of chainstays otherwise muddy tyres will remove paint. Outer cables do not come with warnings that they may eat your frame. Lights do not come with a warning that battery packs velcroed to your stem will remove paint. Garmin do not cover their mounts with warnings that the O-rings and mount will eventually make your shiney stem look all tatty. Cranks inevitable lose the paint from heel rub... you could go on forever. It is not the manufacturers place to second guess any of this and they don't.
It is common sense unfortunately a point of contact between any two objects with the conditions we have in the UK will remove paint. I'm afraid it is a hard lesson to learn but is why heli-tape is so well used here on our little Isle