“You can turn the knob down on this because there’s always this sort of fraud, fraud, fraud and everyone wagging their finger at everybody else.
“The truth is quite a lot of what we here politically term constantly as fraud is often complexity error, which is very easy for us to then say this is fraud and people feel quite stigmatised by that.
“The truth is quite a lot is nothing to do with them, it’s the system itself.
“It simply means they didn’t understand what they were meant to be doing and now they are apparently committing fraud and a lot of them didn’t know that was the case.
“So we’re hoping that this will politically just tone some of this rhetoric down and stop basically accusing people of things which frankly is partly because of the system and nothing to do with them.”
http://fullfact.org/blog/benefit_fraud_IDS_tone_down_rhetoric-2490
