What really got to me about the customer service was the vibe they gave off that anything wrong was somehow my fault and I should just suck it up and be grateful they even bothered responding to me.
Wore through the seat of a pair eVent waterproof 3/4s in the Peak in less than a month? My own stupid fault for riding in the wrong area. Pad stitched in the wrong place in some roadie bib shorts? My fault for being the wrong shape, erm, except everyone else manages to make short with a chamois that’s in the right place.
Stitching and seams coming apart regularly? Yep, my fault again. And that thing with the single press-stud fastening on the camo shorts that burst open and was questioned again and again on here? Could they be arsed to update the design so it worked? Not their problem, obviously. It’s probably still the same now.
A truly bloody awful company in my experience. Though obviously that would be my fault too for making the mistake of buying from them in the first place.