Im guessing lots of people have been in this predicament. I work for a multi-national business selling mobile phones (good company to work for, decent pay, good working conditions) and although I know its not going to be a lifelong career I want to do well in the job as Im always looking to improve and develop myself. Im about 6 months in, and have had very good months, and very bad months. My sales have been very sporadic and not consistent. Recently, my performance has been rubbish hitting just 39% of my target last week and at the moment its ok, but it will start getting to a point where my job will be on the line. When you have colleagues who do less hours than me, sells more, hits more targets and ticked more boxes week after week it becomes grinding and confidence knocking. Maybe I'm sensitive but its not them I have a problem with. They are doing their job and I wouldn't expect any different.
I just want to do better in my job. I work with people who are not interested at all in the subject, whereas I have a mild geeky interest in anything electrical. I've approached my boss, colleagues and others who have told me to go back to basics - Explore the customers needs more, take my time, focus on building customer rapport and trust and ask for the business to close the sale. We use a couple of sales models and I try to stick to these. I approach customers, be polite, use positive language and smile sincerely as I genuinely enjoy interacting with people. I have no flash lines and I probably error slightly on the side of caution and honesty.
I'm not looking for answers, but tips, useful books or techniques that have worked for people, just something to try. Am I being too keen or over-enthusiastic? Do I need to seem less interested? Is confidence the key to selling? Any help is greatly appreciated.