So it’s a remote controlled stereo with a motor-driven volume knob on the unit?
If so, presumably either the remote is telling it to turn down erroneously or the machine is turning itself down.
When you use the remote to turn it down does the display show “VOL -” or something? And when it turns itself down does it display that or not? What about when you use the knob on the device itself?
EDIT:
Also, if it’s got “hard stops” do you mean the volume switch is a 3 way rocker/rotary rocker. Meaning it rests on a zero position and when you push it it moves over to a +/- position and that changes the volume? When you let go it springs back?