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Help finding the CEO of Swatch Group/Omega
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Posted 3 years ago #
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Funnily enough i emailed Adam Crozier (CEO of Royal Fail Group) yesterday afternoon to tell him i thought he was a donkey raping s**t eater. He's not replied yet.
Posted 3 years ago # -
I once managed to find the head of Marketing responsible for Thunderbird toys, and asked them to settle a debate - is the thingy at the front of Thunderbird 4 a set of lights, a bulldozer blade or something else? They replied, and I circulated this to loads of people who flooded her inbox with more arguments on the debate. She had to change email address in the end.....
Posted 3 years ago # -
I once managed to find the head of Marketing responsible for Thunderbird toys, and asked them to settle a debate - is the thingy at the front of Thunderbird 4 a set of lights, a bulldozer blade or something else? They replied, and I circulated this to loads of people who flooded her inbox with more arguments on the debate. She had to change email address in the end.....
. . . .AVE IT !
Posted 3 years ago # -
Hmmm, things seem to be happening - recorded letter to the jewellers triggered a phone call from them today, but they're still saying if swatch/omega won't budge, they'll also stick to their guns.
Not managed to find a way of contacting the omega head honcho yet, which I think would be a useful angle. Don't suppose anyone knows a way of getting this info?
Posted 3 years ago # -
Write a letter? You have his address and it's much less likely to get overlooked or binned by a PA.
Posted 3 years ago # -
There is a francois.egger@omega.ch, so nicolas.hayek@omega.ch might be worth a try, or nayla.hayek
Or phone em (use skype or some other cheap phone service) +41 32 343 68 11
Joe
Posted 3 years ago # -
Result. STW collective advice bureau wins.
Found the head of Omega Uk's name. Google revealed his email address very easily. Advice re humourous approach was spot on, ta Crazy-legs - good one. Getting fixed fer nowt extra, so yah boo sucks to anyone saying tackling the head honcho is a waste of time. He seemed rattled I'd got his personal email address.
A transcript of the winning email can be provided at a special price.
Ta folks!
Posted 3 years ago # -
you've got to put the emails on here, after all that!
Posted 3 years ago # -
OK, I've edited a few bits out for obvious reasons, but here you go:
".....Dear X,
I'm writing to you as an avid fan of Omega watches, but I have a tincy problem....Now, I know these watches are worn by submariners, yachtsmen, astronauts and James Bond, but I'm just a humble IT project manager and just don't live that dangerous life style. Yes, it has the odd scratch here and there, but that's down to knocking it on the crisps vending machine at work and stuff like that. At no point was I blown up, shot at, depth charged, launched into space, or involved in fist fights with terrorists. I sometimes wish otherwise of course, as IT project management is rather boring, but there you go. But equally, were James Bond to have to drop his watch off for a £180 service due to him knocking it on a crisp vending machine, Quantum of Solice would have been a very different film.
Somewhere between me handing my watch over and receiving it back, something has happened to cause spinny hands, and as things stand I seem to be expected to pay.... to get myself back into the position I was at the start. There's the rub.
All I can say is I pride myself on my honesty and integrity. If I needed my watch fixing due to spinny hands, I'd have sent it in to be fixed and paid the price - honestly! I can get my mum to write on my behalf possibly, but other than that I'm asking you to trust my integrity, and head this thing off before I have to drag this through the small claims court. James Bond would shudder at the very thought, and so do I, but he would probably get this fixed on expenses and I have no such recourse as I am honestly not a secret agent (not that I could tell you if I was of course, but you'll have to trust me on this).
Looking for some sanity and a bold gesture in the interests of customer service, world peace and karma. And for James Bond's sake....."
Posted 3 years ago # -
Posted 3 years ago #
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