PeterPoddy - Member
No Evans in Guildford AFAIK. Woking is the closest. I've used them a lot
Yes, I was referring to the Woking store as well as it happens 
Always helpful even at peak time in my experience....
Bike Forum
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Good Evans Above!
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Posted 2 years ago #
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Evans staff can be a bit hit and miss it tis true. However I am bloody delighted to find out that they are soon to be opening a shop in the leafy, liberal North London paradise of Crouch End! (Anyone from Evans confirm?)
....and they do sell lovely stuff. Nice bike brands and even better clothing. Gore, Assos.....whats not to like.
Posted 2 years ago # -
Hmmm...
I was all ready to rant at Evans today - I'd noticed that the bike I'd ordered on CTW scheme had its delivery date pushed back by 3 months, despite being told one was in stock when I ordered in Jan, and despite being told it was 7-10 days a week ago.
However, I was called today regarding the order (although it was because the card details were wrong) so I ended up discussing the delivery time problems. The staff member was apologetic, also mentioned the systems change (which was mentioned last week - I actually believe this) and helped me choose a replacement bike including sizing. The level of knowledge was very good (we were discussing crank lengths and relative frame sizes of track bikes vs road), and he called the distributors for two of the options to confirm the real delivery times as opposed to those shown on the Evans system. Plus he matched the price of the original bike with the replacement - another £30 off.
So - I've gone from unhappy customer to relatively happy customer, all due to the actions of this staff member, who gave me service verging on excellent.
Posted 2 years ago # -
DezB, I know the customer relations people are pretty quick to sort stuff out when they need to, most employees I know are pretty good and normally a phone call will sort stuff out.
Was merely asking as we have just installed a new EPOS/stock system and things have been crazy with orders/deliveries etc, unfortunately it hasn't been that smooth a transition as it's been a pretty monumental change.
Normal service will hopefully be resumed soon.Posted 2 years ago # -
Guildford/Woking - Surrey anyway. And they weren't busy, just didn't seem to want to talk to me. This was a while ago, but left a lasting impression.
Well, the one and only time I ever went into Nirvana in Wescott, the woman in there was blatently rude to me. IMO they are only one step removed from Dave Hinde in the customer service stakes, but plenty of people love them......Maybe it's because I parked a big motorbike outside rather than an MTB. Who knows? Who cares? Not me....
(Although I do hear 'odd' things about them)
Posted 2 years ago # -
We’ve just had a new Evans turn up in Reading, didn’t know a thing about it till I popped into town the other day and there it was sat by the Oracle, I has never actually been in one or even ordered anything off them via the web/phone so I have no idea what they will be like, I have to say it lokos like it might be the biggest bike store in town now, and most one of the most central, there are a couple of smaller LBS’ that could well bite it as a result of their presence…
Posted 2 years ago # -
the one and only time I ever went into Nirvana in Wescott, the woman in there was blatently rude to me
Me too - I think it was because I only wanted a pump or a tube or something small. Although the shop was completely empty, so you'd think they could at least be helpful then, and perhaps people would come back and buy the fancy bikes?
Not to mention telling people that they originally built Summer Lightning, Regurgitator etc. and that the Redlands guys just fixed them up, when anyone who came to the dig days knows that 90% of the stuff involved complete clearing of undergrowth etc. and there blatantly were no trails underneath where the new trails go.
Joe
Posted 2 years ago # -
I've been spending the last week dealing with Evans customer services with a frame warranty issue. They (Carole especially) have been very professional
and the outcome was way beyond my expectations. One very satisfied customer here (and always have been!).Posted 2 years ago # -
@akira - don't want to keep dragging this up, but I have a suggestion for you to pass on.
If there is a problem with someone's order - email them.
That's where I check when I place an internet order - in my internet email.
I'm sure that way you can get a message to the customer quicker than having to phone them. (especially in my case as it took more than a week for me to get a call).
cheers.Posted 2 years ago # -
UPDATE!
after I bodged the chain back together 2 weeks ago, it snapped again where I'd forced a pin through, another attempt to bodge it snapped the link
so, I went to On Your Bike at London Bridge and bought a powerlink for 99p
bargainPosted 2 years ago # -
UPDATE!
After failing dismally to fulfill my order, this morning I get an email from Evans - "Please review your purchase"!!How does it go? *Slaps forehead* ?
[edit] you can add a video link to your review, so I put this one - http://www.youtube.com/watch?v=AMUGy11sb5c
Posted 2 years ago # -
My experiences of Evans haven't been all bad.
Wifey ordered a new helmet for my birthday. Shows in stock, money taken immediately. Wife waits a week and asks were it is. Sorry, they say, none in stock; we'll have to refund. Money back in bank following day. Day after, helmet arrives. They've sent it, and yet have no idea they have sent it.
So free gear. Can't be bad.
Posted 2 years ago # -
My friend bought a Scott genius from Evans a couple of years back. He rode 6 or so miles across London from the shop to another one of my mates' house to show it to him.
The new owner was asked if he thought the bike felt a bit funny to ride to which he replied "yes" but that since he was a roadie up until then he hadn't really known how it should feel. Turns out Evans had built it with the suspension fork the wrong way round...
Nice.
Posted 2 years ago # -
I go in there just to drool at the lovely fixies....
Oh no, not you too!!!! The freewheel was invented for a reason!!
Posted 2 years ago #
Topic Closed
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