I phone Go Outdoors quite a lot, to check whether they still have (or have enough of) the often totally random thing I’m about to drive 15 miles for (their stock levels update once a day and don’t tell you how many they have).
I speak to the Clydebank and Coatbridge stores and it must get annoying when someone calls and asks you to go and count how many Black Diamond Oval wiregates are hanging on the rail at the other side of the store(especially when you probably have no idea what one even looks like).
All of them have been pretty helpful to be honest 🙂
Don’t get me wrong, i’d never go in looking for advice, but they can’t afford to employ hundreds of “experts” at the prices they offer their products.
People often say “support your local store”, well if my local store didn’t sell stuff at 30% more than GoOutdoors (or other online vendors), I might just do that, but I’m not rich enough to piss away money on stuff where I know exactly what I want just to support a shop I have no more connection with than GoOutdoors.