Can anyone help please?

I have a new Edge 810 and it will not talk to my computer (Windows 7) via Garmin Express. The computer doesn’t find it, and messing around leads quite quickly to the Blue Screen of Death.

I’m using the USB cable that came with the 810, I’ve tried both USB ports on the computer. Nothing works and it’s driving me nuts!

Sounds more pc related? I’ve seen them take a little bit of time to be recognised but that’s it. Try it in a different computer

Does the PC see the 810 as a drive (two drives one for the 810, one for the memory card)?
Make sure Garmin Express is up to date some of the early versions where awful (the latest version isn’t brilliant).

It doesn’t see it at all. I’ve reset the Garmin and wiped and reinstalled all Garmin files from the PC, without any improvement. Then I start pushing buttons and the World goes Blue….

Take it back.

Have a lok on the Garmin Edge 810 forum, there’s something there about forcing the 810 into USB mode I think.
https://forums.garmin.com/forumdisplay.php?362-Edge-810

Try this:-
With the 810 switched off hold the lap button before connecting to your PC and then release it when the battery indicator shows, it should register as storage device.

Can you try another computer to see if that detects it?

Thanks all- I’ll try these suggestions

My 810 wouldn’t see the computer either when I first got it. Was about to send it back but decided to try the USB cable from my go-pro and it worked fine. On checking other cables it seems to be very fussy about the cable it will and won’t work with.

Windows 7/ Edge 810 user here, works fine, try a different PC and or cable that you know works.

Thanks all. A new computer worked just fine, so it’s given me the kick up the backside I needed to move everything from a rather tired laptop to a shiny new one, which I have been meaning to do for months. I think the USB slots on the old one were getting a bit temperamental.