Update!!
Spoke to exsposure yesterday and they tell me it’s a software issue and only they can update it and change the firmware. Ok!
Spoke to them today and they are charging the light and will check it tomorrow to see if has held its charge. They assure me it Should be posted out for return tomorrow.!!! Firmware.. what a load of bollocks. 5 weeks old this light is!!!

Firmware.. what a load of bollocks. 5 weeks old this light is!!!

Did you remember to tell them that their assessment was wrong? As it sounds like you have a better idea of the firmware version than the manufacturers do.

I’m not whinging

Don’t think you’re gonna convince many of that

Firmware.. what a load of bollocks. 5 weeks old this light is!!!

you bought it 5 weeks ago, that doesn’t mean there’s a 5 week old firmware version in it.

Firmware.. what a load of bollocks. 5 weeks old this light is!!!

Understand this I do not!!!

If I’m reading this right you realised there was an issue on Monday and posted the light on Monday

Exposure have contacted you within 24 hrs to tell you what the problem is and apparently you’re not happy with this??

Sounds like excellent customer service to me…

Terrible thread but if it’s any consolation, my 2 Magicshines are several years old and working flawlessly, and produce more light for half the price. Buy cheap buy twice (because the first time it turned out to be so good, you decided to get another)

Legend
you don’t buy a light to then have to return it weeks later for a firmware update! Or maybe you do?

BreGante
can’t you see my frustration or do you think this is normal?

NorthWind
why is it terrible? Magicshine, Chinese shit that need charging every 2 days.

Magicshine, Chinese shit that need charging every 2 days.

on the plus side they don’t need a firmware upgrade 5 weeks after purchase 😉

Can you see my fu station

We don’t need to see it to know you’ve got sand up it 🙂

BreGante
can’t you see my frustration or do you think this is normal?

I can see it. I just don’t think it’s justified 🙂

Stuff goes wrong.

It’s how a manufacturer/retailer deals with it when it does that’s important. Exposure have a (deservedly) good reputation IMO.

jacob46 – Member

why is it terrible?

The result of great effort I think.

Magicshine, Chinese shit that need charging every 2 days.

What’s that you say? The battery life is almost 50% longer than a Toro on full? Well I never.

you don’t buy a light to then have to return it weeks later for a firmware update! Or maybe you do?

You mean a fault got through their quality control but was very quickly fixed to customers who bought the product.

It’s not ideal but these things happen and by the sounds of it the problem was fixed with very minimal fuss to you.

you don’t buy a light to then have to return it weeks later for a firmware update! Or maybe you do?

They could have manufactured and shipped the light a day before firmware update was released, then you’d have a day old light that needed a firmware update.
Or should they just not bring out any new firmware, for fear of pissing people off?