anyone know these/know anything about them?
my dad got me one of their tshirts for christmas and i like it a lot, so a few weeks ago i tried to order another one of their designs but there was an issue with their webstore. i emailed them and they got the issue sorted out (that they hadn't spotted, and were very appreciative in email replies to me for pointing it out) so subsequently i placed my order and paid for the shirt about 3 weeks ago. i've heard nothing since; i emailed over a week ago to ask if they could confirm they'd shipped the shirt and they've not replied to my mail. i'm not super comfortable doing this but i actually really want the tshirt rather than a refund or anything and for some reason i seem to recall someone on here mentioning them in the past...
Bike Forum
exoteric apparel
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Posted 2 years ago #
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daytime folk, anyone shed any light on this please?
Posted 2 years ago # -
you could try firing some twitters at them?
Posted 2 years ago # -
No phone number, but Edinburgh based.
EXOTERIC LIMITED
Registration No SC364771
Registered Office EXOTERIC LIMITED
20A Tennant Street
Edinburgh
Mid Lothian EH6 5ND
TelephoneIncorporated 28 Aug 2009
Company Details
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Name & Registered Office:
EXOTERIC LIMITED
20A TENNANT STREET
EDINBURGH
MID LOTHIAN
EH6 5ND
Company No. SC364771Status: Active
Date of Incorporation: 28/08/2009Country of Origin: United Kingdom
Company Type: Private Limited Company
Nature of Business (SIC(03)):
None Supplied
Accounting Reference Date: 31/08
Last Accounts Made Up To: (NO ACCOUNTS FILED)
Next Accounts Due: 28/05/2011
Last Return Made Up To:
Next Return Due: 25/09/2010Posted 2 years ago # -
the address is on their website, in faq rather than contact us for some reason but they do seem to be a bit phone phobic.
Posted 2 years ago # -
Pukka guy as far as i could see - was at Airmaiden. Will try to get a message across
Posted 2 years ago # -
There are a couple of links from his website to other websites - with phone numbers. They may be a good starting point... Good luck - and let us know how you get on - like the shirts and may get one if he comes up trumps!
Posted 2 years ago # -
yep, the shirts are really nice- like howies but even softer cotton and quite a bit cheaper (factoring the free postage in!) so i'm dead disappointed that this is happening now.
plus, i was in leith for the weekend last week so i could have probably picked it up then to save the hassle of posting!Posted 2 years ago # -
Any joy with this?
I've got stuff on order too....Posted 2 years ago # -
Any joy with this?
I've got stuff on order too....Posted 2 years ago # -
nope, not a sausage.
Posted 2 years ago # -
got a reply from neill today, he'd sent my order a while ago so it seems to have got lost in the post and he'd been on holiday since. replacements have been posted today, recorded delivery. so it looks like it may be sorted out.
Posted 2 years ago # -
I need to confirm that my order arrived safely a couple of days ago, all sorted!
Posted 2 years ago # -
Another long term waiter here. No reply to emails and struggling to get a phone number. Any suggestions how to make contact greatly appreciated.
Posted 2 years ago # -
Got my stuff about a week after ordering no probs.
I would try mailing them.Posted 2 years ago # -
"No reply to emails..."
But thanks anyway. If I hear nothing by weekend and I can't get a phone number for them I'll let my credit card company to chase it up.
Posted 2 years ago # -
Hello Guys
We've had a bit of a mare on postage issues recently and after a friend brought this thread to my attention I thought I had better sign up here and explain/apologise.
Exoteric Apparel currently consist of a staff of one (me Neill) so everything that happens (or doesn't) is down to me.
I've been away a lot recently (I'm a freelance designer and works is quiet so I'm taking advantage of the snow) so I had left a friend in charge of posting out any sales. He hasn't been doing this as efficiently as I might have liked. I've been uncontactable via my email while I've been away due to a mac issue which I wont go into here (Ive already explained this to xherbivorex via email and compensated him for his wait as he was very understanding.)
barca2's waiting is down to my replacement postal blokes non performance and by way of apology I've sent this shirt out today and refunded his money via paypal.
I am totally kosher (as those of you who met me at Airmaiden have kindly verified) and I don't want these isolated incidents to be representative of what my company is about and I also want to assure everyone else that future orders will be delivered in a timely fashion (I'm back taking care of everything myself now)
If anyone has any problems in the future (or a great idea for a shirt) my direct email is neill@exotericapparel.co.uk or you can call me on 0131 554 4002
As a parting gift I'd like to offer you guys 10% discount on any orders placed until the end of March. Just add in the discount code "singletrack" at checkout (this is only on the full priced goods not the special offers)
Thanks for your time
Neill
Posted 2 years ago # -
Thanks Neill
If you have sent me my money back and my item, I hope you won't be offended if I pay you again for my order. 'Tis only fair.
Now you're back, I'm going to buy a friend one of your square shaped hat things. It'll sit perfectly on her square shaped head.
I'll probably buy some more items while I'm there.
I like the stuff you flog.Posted 2 years ago #
Topic Closed
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