Is it firstname.lastname@chainreactioncycles.com?

Need to escalate a bit of poor service

I’ve previously used warranty@chainreactioncycles.com or sales@chainreactioncycles.com and always got a quick reply.

There is also returns@chainreactioncycles.com

I’m pretty sure that the warranty@ address gave the quickest response.

Andy

I was thinking more of chris.watson@blabla,com?

speed is not the issue – they have responded poorly to a mistake they made
(sent me wrong size bike, can’t exchange as no stock left now)

Ah ok.

I’d have imagined that they would have been able to give you a straight refund if they’ve sent you the wrong size and can’t replace.