Ebay complaints are massively loaded in favour of the buyer. I sold a keyboard to a guy who was a pain in the ass from day one, questioning postage costs after he won even though they were clearly stated in the auctionto cover insurance for it.
He reckoned he saw the Parcelforce guy drop it, however he still took delivery then complained to me it was smashed. Communication was a nightmare with him and Parcelforce, £200 frozen in my Paypal account for weeks.
He eventually escalated the complaint on the final day he could after not responding to countless emails and phonecalls, ebay found in his favour in 3 minutes!
Once he realised he had to send the keyboard back before he got his refund he suddenly seemed to be OK with the “damage”, I’m sure the cheeky bastard was expecting his money back and get to keep the keyboard.
First problem I’ve had though with ebay, probably not the last though!!!