Sold something (low value but heavy and big).

It was sold as a collection only and the buyer has paid.

However they aren’t replying to emails to arrange collection and I need it out of the way (it’s been 10 days since the auction ended).

So – how long do I give them before binning it and saying ‘tough, too late’?

Just email the buyer a deadline giving him a set point at which you will dispose of his property. Say, another few weeks?

There is a contact request feature in Ebay to allow you to retrieve a phone number. Use that.

Give them 5 days or so, then refund and relist.

Just being nosey, what is it? Heavy and big, but low value, hmmmm.

Is it used porn mags?

Just being nosey, what is it? Heavy and big, but low value, hmmmm.

Vanessa Feltz

Hah – nothing as exciting as porno or Vanessa – it’s a basin.

beware if they paid by paypal & collect – as there is no proof that you have delivered the goods & paypal may refund the payment if a dispute is opened

There is a contact request feature in Ebay to allow you to retrieve a phone number. Use that.

OP, you can get the contact details of the buyer here:

http://www.ebay.co.uk/sch/ebayadvsearch?_sofindtype=9

beware if they paid by paypal & collect – as there is no proof that you have delivered the goods & paypal may refund the payment if a dispute is opened

This.

I would never accepted PP for items that got collected. Have had to refund PP payments and explain to buyers why, but it just removes any risk of being ripped off.