I have tried the numbers advertised on their website, 100 and 150 and each time I hear an automated voice. If I'm lucky I get an option that takes me back to the main menu, if I'm really lucky, by pressing 7 or 9 I can "quit". However, it seems there is no human being on the end of the phone. The menus are ridiculously long and beginning to infuriate me! I can't even email them my query 😯 Am I missing something and being a real bimbo or is it that BT doesn't like to "talk" to their customers anymore. "Rant" over.

Can someone let me know how I speak to a human being please? Thank you.

who/department are you trying to contact

Bit of a long shot, but if you tweet, I find that BT FAIL in the tweet usually evokes a response from a real life person – no really!

No but was with someone at the weekend who used to work in a BT call centre and said they used to just unplug their phone so when the call did get through there was no one there. They'd just chat between themselves with headsets on to look like they were on a call. Brilliantly inept of their management!

http://www.saynoto0870.com/Search for BT it throws up a few BT landlines that maybe of use

0800-800150 and then press 0 every time you here an automated voice apparently works according to get human website.

I guess akira got that number from here:

http://gethuman.com/BT__UK_-phone-numbers_148.html

there is a few more to try

i do …… however I'm nothing to do with Direct Debit and I cant fix your Boradband either!

I will have a look as we have a system for friends and family who are having issues with BT.

Also check out : http://beta.bt.com/bta/forums/index.jspa