Don’t worry about what their small print says. You are protected under consumer law. They have a duty to provide an acceptable standard of service. Don’t fall for the usual ‘oh, it’s because lots of people are using the internet’ line. That’s bullshit. There’s companies in Canary Wharf, getting proper fast speeds, going through the same exchange as I’m on. Now I’m with Virgin, the speed is much faster.
I got them under their promise to provide a service where I could enjoy ‘streaming video, music and fast download speeds’. A case of Misleading Advertising. Forget the minimum contract; if you get another ISP, there’s bugger all BT can really do.
Use Speedtest, to make a record of the actual speeds you’re getting. Compile a list of your results. Get results from different times of day and night. Then, email the results to them, and ask why their speeds are so bloody slow.
They had baliffs ready to kick my door in. until I told them I’d screw them into the ground, if they din’t desist, and threatened legal action of my own.
Bastards. Utter, utter bastards.