Had a prob lem with my BT broadband a month ago, I am susposed to be able to get 7Mb download but for weeks I started to get around 6Mb first thing in the morning (0500) and at all other times during the day and night it would go down to about 2-300 Kbps!!! which was pretty useless.
Phoned BT…a complete waste of my time (lots of my time), all they did was send out a new home hub (that is still in it’s box) and lots of new micr filters. Then they kept telling my that I had to keep waiting and that the service would get better (it never did).
Get on the BT broadband forum and ask for the email of one of the mods on there (they are tech guys who work for BT), post details of your problems and details from your Home Hub, you will have to post details of any speedtests you have done using BT’s broadband speed checker.
I finally got some response from a great guy at BT who helped a LOT with my problem. He identified almost straight away that it was a problem with my local exchange (that is quite close to me). They (don’t know who!) carried out some work there, then they went back and carried out some more work at the exchange to boast it’s capacity.
The mod from BT kept me informed the whole time via constant emails and checked up on the work that was being done all the time.
Now it’s sorted, finally, all thanks to the forum mod from BT no less, a great guy who’s service was amazing. I can now get speeds above 6Mb almost all day and night 😀