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BT a rant by Harry the Spider

37 posts & 27 voices | Started 2 years ago by Harry_the_Spider | Latest reply from skidartist

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Harry_the_Spider - Member

What a set of Roger Hunts.

Moved house and switched to BT because they could switch on broadband on the day of the move whereas Tiscali my previous (and faultless as far as I was concerned) provider would take 20 days.

Jan 28th – order placed

Feb 2nd – Moved. Home hub delivered

Feb 3rd – Phone reconnected - 1 day late

Feb 4th – Tried the broadband for the first time – not connected

Feb 7th – Tried again. Still not working. Phoned up to ask what was going on and was told that I hadn’t placed an order for broadband. My response was that if I hadn’t placed an order why had they sent me a home hub? His response was that I hadn’t placed an order. Asked to speak to somebody with more brain cells than fingers and was eventually told that it would take 2 days to sort.

Feb 9th – Still not working. It will be Feb 11th as the order wasn’t processed until Feb 4th, 2 days after the home hub turned up. So either they can see into the future to send out equipment before it is ordered or somebody is telling me fibs.

Feb 11th – Still nothing.

Feb 12th - Phoned them up at 8:00am today to be told that it will be on by tomorrow.

Utter, utter rubbish.

…and relax.

…and for those of you who judge a rant by a mixture of swearing, poor spelling and mixed case letters. Th3Y Can STicK TheRe StuPId AdverTs uP Their Ass.

Posted 2 years ago #
Junkyard - Member

is this not just normal BT service?

Posted 2 years ago #
samuri - Member

BT, the only bee that can sting you more than once.

Posted 2 years ago #
piedi di formaggio - Member

BT = Bring Ten

This roughly translate into it takes at least ten people to get even the simplest tasks done.

Having dealt with them on a corporate level for the best part of 20 years I can say that they are either very good or utter shite. There is no middle ground with them. It either works first time of it's a complete clusterf***

Posted 2 years ago #
Drac - Moderator

Always found them to be excellent.

Posted 2 years ago #
bigyinn - Member

If they'd done the sim provide correctly you'd have been sorted. In their defence sim provides are notorious for failing without reason.
I suspect they've had to place a seperate order for your broadband which can take up to 10 days to activate.

Posted 2 years ago #
TheLittlestHobo - Member

I have a rather nice thread elsewhere about BT sucking donkey XXXX's.

They are without doubt the most unhelpfull, unknowledgeable and downright frustrating company i have had the displeasure to deal with.

I had a marketing call last week asking if i considered BT Broadband. I replied that i hated BT and would never consider them. The phone went dead. Didnt stop them sending me a 44% off their broadband price offer.

Posted 2 years ago #
iDave - Member

bear in mind that they're changing the time of evening calls form April - evening starts at 7pm. All calls up to that time will be at prime tariffs.... didn't they tell you?

Posted 2 years ago #
geoffj - Member

Same thing as harry happened to me. I ranted on Twitter and it was sorted in 2 days. BT fail in the tweet usually provokes a sharpish response.

Posted 2 years ago #
Harry_the_Spider - Member

Bigyinn. Whatever, I don't care how they do it. I just want it done.

The thing that really hacks me off is being lied too.

You will have it by Feb 2nd - A lie
You haven't placed an order - A lie
You will have it by Feb 9th - A lie
You will have it by Feb 11th - A lie

If you can't do it just tell me... oh, if you'd done that I wouldn't have switched from Tiscali in the first place.

Geoffj, I shall give it a go.

Posted 2 years ago #
Eggbox - Member

I would get rid of the BT broadband while you still can and go with O2 who have been excellent and even manage to pump the internet down my phone line faster than BT ever did. BT were a lot more expensive too.

Posted 2 years ago #
Harry_the_Spider - Member

Tied into the bastids for 18 months now.

Posted 2 years ago #
Eggbox - Member

I think you have 14 days to back out. I may be wrong.

Posted 2 years ago #
xcgb - Member

I had this recently too
I now have a spare home hub due to their inefficiency. best way to get things done is to talk to the cancellation people at BT they get it sorted normally

Posted 2 years ago #
simonfbarnes - Member

which can take up to 10 days to activate.

but that will not be an actual law of nature but the time it takes some blokey to wander out of his den and plug a wotsit into a doofer

Posted 2 years ago #
FuzzyWuzzy - Member

We had a BT engineer booked for a fibre circuit completion visit, despite clear instructions he didn't contact me when he arrived so the security guard sent him away (I thought they were a communication company...). When I checked with them later they said it had been rebooked for March 2011, muppets.

Posted 2 years ago #
PeterPoddy - Member

It'll be a cold day in hell before I give BT even the steam off my piss again, TBH.

Posted 2 years ago #
Teetosugars - Member

Cancel and go to O2...

Posted 2 years ago #
verses - Member

t®ibal©hief - Member

bear in mind that they're changing the time of evening calls form April - evening starts at 7pm. All calls up to that time will be at prime tariffs....

I returned to BT (for calls not BB) last year as they were doing quite a good deal at the time, but the above means I'll be ditching them as soon as my lock-in period expires.

Posted 2 years ago #
project - Member

Harry the Spider , the responce, when he canceled his order and went else where nd Bt rang him up.

Not work safe, contains a scouse accent at the end.

http://www.youtube.com/watch?v=Yj2oXMdZ4sk

Enjoy.

Posted 2 years ago #
retro83 - Member

Lol at pp. 'Steam off my piss'. Nice.

Posted 2 years ago #
one_happy_hippy - Member

I'd recommend cancelling - everyone i know on BT get absolutely shocking Broadband service.

Posted 2 years ago #
phiiiiil - Member

but the above means I'll be ditching them as soon as my lock-in period expires.

Is this not another "contract changed so you are free to leave" thing, like what you hear about mobile phones every now and then?

Posted 2 years ago #
mikewsmith - Member

Tied into the bastids for 18 months now.

what tie in, I never ordered anything

but we sent you a home hub

no you didn't

(worth a try)

Posted 2 years ago #
Marge - Member

I know it probably doesn't help but be grateful you don't live in Belgum & are a belgacom client.
You were quoting days as waiting time. try the same with weeks (or months!)
A new colleague started in my dept in December (another foreigner). He is still waiting for connection.....

Posted 2 years ago #
Harry_the_Spider - Member

Update from my dad's computer.

Connection on Monday now. If I was this bad at my job I would get fired.

Posted 2 years ago #
ebygomm - Member

Moving next week and have to go through the new phone line process again

Going to have to pay for the privilege too.

Posted 2 years ago #
Boba Fatt - Member

i work in the "industry" - this is nothing unusual

Posted 2 years ago #
Harry_the_Spider - Member

It is rubbish to be honest. The worst thing is that they have consistantly fobbed me off with lies. If the bloke had said "It will take 2 weeks" then it wouldn't have been so bad.

Posted 2 years ago #
Harry_the_Spider - Member

I have just been told that it will be tomorrow.

A message to everybody reading this...

DO NOT USE BT. I AM SICK TO DEATH OF THE LIES, MISINFORMATION AND GENERAL INCOMPETENCE.

Posted 2 years ago #
Gordy - Member

I look forward to telling the next BT person that stops me at the supermarket or shopping centre that I cannot use their services because Harry the Spider said so.

Posted 2 years ago #
Harry_the_Spider - Member

That's what we want to hear! The revolution starts now! Down with poor customer service!

If I had won the £56m jackpot there would be a lot of people requiring knee surgery.

Posted 2 years ago #
Harry_the_Spider - Member

WoHoo! 14 days late and we are connected!

That has to have been the worst customer service experience of my life.

Posted 2 years ago #
tthew - Member

I returned to BT (for calls not BB) last year as they were doing quite a good deal at the time, but the above means I'll be ditching them as soon as my lock-in period expires.

Don't know if you'll see this now Verses as your post was 4 days ago, but I believe that due to the peak time move you can leave your current tie-in without penalty if you are affected.

edit - like phiiiiil said, sorry didn't read that post before replying.

Posted 2 years ago #
ebygomm - Member

Computer says no!

Apparently the system says there isn't a line at the property. However plugging a phone into the existing socket gives a dial tone, dialling 17070 gives you the phone number. I can just tell this is going to be a great experience

Posted 2 years ago #

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