This really annoys me. I take the car in for a service, knowing it needs new pads and the bloke calls me and says casually "the disks are lipped mate, I can change them all but that'll be £740 all in please".
I asked him to hold on, did some research / calmed down and called him back 10 mins later. I asked how much they were lipped, how worn the discs were and stated that my other car did 90k miles mostly motorway (this ones done 30k mostly town on a 4yo car) PLUS 1 pad changed on pre-lipped discs and wasnt an issue.
So' he's only got cheek to sound afronted, like I'd accused him of ripping me off (he could be), and angrily explained it was dangerous to add new pads to them, they were off anyway so I'd have to pay for the work.
And this is a main Ford Dealer!!!!
Why when asking someone to part with £700 the werent expecting is anyone "angry" about asking a few simple questions, and technically I'm not sure he's right anyway.