ok i thought id paid it last january as i gave them card details and they shipped it to me , out the blue got a bill today , the amount differs too , what to do ?

Check to see whether or not you paid it last January then call them to discuss it.

Has the amount gone up or down?

gone up , can i handle a better price out of them than when i bought it , as its there fault not mine and cash is tight at mo , or send it back ?

a year? Blimey, any money earmarked would be long gone if that was me.

theyve lost it as far as im concerned.

Did you not pay for it last year then?

Deffo wouldn’t pay anymore if you originally supplied them with your payment details. I guess it wasn’t a large value item as you didn’t notice it still in your account.

If you haven’t paid i’d pay up.

If you bought a bike surely you must know whether you paid last January or not?

Yeah, you’ve had it so you need to pay up but I certainly wouldn’t pay more than once or more than the original price.

ok checked and doesn’t look like it went out my acc , tbh i not that good at keeping track of my ins and outs, surly i can handle with them as they screwed up ?

If you know that you have not paid then you ought to cover it now. If things are tight at the moment you might contact them and say as the invoice is so late you will pay it next month.

I’d suggest either paying them the original amount or offering to return the bike. Not noticing you hadn’t paid for it isn’t the strongest of arguments IMHO!

I wonder if someone at their end put the wrong year into their system when they entered the transaction last year?

If you haven’t paid, then you need to. Simple as that. It’s not the bike companies fault you can’t manage your money!

How much we talking? Roughly.

OP says bike company and others inferring this means a bike – might be much less. Is there a possibility the original payment was declined by your bank because you had insufficient funds at the time?

Irrelevant though – you owe it. The delay means you should be able to negotiate paying it back in instalments etc.

well clearly i owe them for the goods but this is crazy , a year later , i am self employed and if i messed up like that id let it go !

You have messed up like that. Just because it’s in your favour doesn’t make it their fault. You’ve both been slacking.

You need to pay, at the lower price maybe, but still pay up.

It’s the right thing to do.

Canyon? Does this go back to when they were having all sort of delivery and processing issues too?

Canyon? I had a reminder the other day, and just got an email saying they’ve taken payment.

Now… when you bear in mind I’d already paid this for instock items and then they didn’t send the most crucial component and then had none for months rendering my bike useless, to then try and charge me again a year later with card details they had no permission to use again has seriously wound me up.

you pay the amount you originally agreed on as that was the contract or you can give the bike back.

yes its canyon and was during their “bad time ” going to push for reduced price or send it back .

i am self employed and if i messed up like that id let it go !

Your own business practices are exactly that, your own. It’s a little unfair to expect everyone else to be as generous and as understanding as yourself. The reasonable response lies within the general consensus, which judging by this thread is to pay up, no more than the original amount and in instalments if you need to- which sounds fair to me 🙂

I’d be waiting for follow-up invoices and letters before I contacted them particularly if I was short of cash

in the meantime, just start putting money to one side in readiness of settling

then start with the bargaining on what they will accept now (beginning at market value of the bike now…say 40% of its original value) and work from there

they may settle…tho morally, the STW hive mind will castigate you and send you unto Coventry

It’s not the bike companies fault you can’t manage your money!

But if he provided payment details and they have not taken payment, it sounds to be very much their fault. He managed his side of the deal.

And I assume we’re not talking trade here, in which case most people would automatically assume payment has been taken if they receive the product.

I think it would be more than fair to negotiate a lower price to compensate for any inconvenience caused. Sending a bill a year after purchase is taking the piss.

You can either pay for the bike, or wait for the debt collectors to show up.

you didn’t do anything stupid like sign up to a buy now pay later scheme????

no , nothing like that i gave them my card details like when i bought my first bike off them it turned up 2 or 3 weeks later , then nothing else was said .

as for the price increase, was the company German, did they invoice you in sterling or euro?

Just ignore it, it will eventually go away.

as for the price increase, was the company German, did they invoice you in sterling or euro?

Good point. It’s all brexit’s fault

As Canyon are German your contract with them is subject to German law.

German consumer law is not my specialist subject but I would be surprised if they decide to write this off – unless it’s low value.

If item has been used and is not defective there is no right of return.

The only way this will go away is if the supplier decides it should.

OP should contact Canyon to discuss sensibly; suggest a 12 month instalment plan based on original price or a discounted price for payment in 30 days or full payment of original price next January.

Right. So rather than you not paying it, they didn’t take the payment. Don’t see how that is the OP’s fault.

as for the price increase, was the company German, did they invoice you in sterling or euro?
Good point. It’s all brexit’s fault

nothing to do with Brexit as such, just pointing out currency fluctuations. For the OP to check exactly what the contract states, did it state euros or sterling. The former you pay the higher price as their price hasn’t changed, the later you pay the lower price as your price hasn’t changed.

Just a thought, this doesn’t help the OP, a cheque never expires, if the recipient doesn’t cash it doesn’t mean it can’t be cashed as and when they feel like it. After 6 months the specific cheque isn’t valid but the debt still is.

I know the debt isn’t a cheque, but i doubt the principle is different.

Aye, but the thing that confuses me is that this wasn’t any kind of credit agreement – so the term invoice is a bit misleading, in the sense of using it to now call in the debt.

My question (that I don’t know the answer to) is actually is it a debt, if the customer never agreed to taking on a debt?

(Moral schnizzle aside)

If you sent them your details then you’ve done your side of the transaction. They then posted it out to you, they wouldn’t do that without payment clearing so something has gone pretty catastrophically wrong at there end. To then not pick it up is poor.

I can’t remember the contract terms when I bought mine but I’d be fairly sure they’re outside their bit of them. It’s unreasonable to expect payment now so use it to negotiate payment terms that suit you based on the original invoice price. Although you weaken your own defence slightly by not noticing that £1k+ hasn’t been taken from your account.

You gave them your details but only got bill today. So are they not just going to request the money from your bank as per what they should of done 12 months ago. Or have they sent you a request for payment….that you never received today as you moved house 6 months ago 😉

Play your cards right and you could get a free bike out of this, first thing is to contact your bank/card company and get them to block any payments to Canyon, I’ve got no morals when it comes to big companies, stuff em, to send you a bill a year later is a shambles. Tell them you never received the bike and didn’t chase it because they didn’t take the money. Good luck.

Authorisation of a transaction and taking the funds are two different things in the domain of online payments

If an authorisation isn’t taken within a certain period then it expires and any funds held against it are released.

OP will have had the funds held but not passed to the seller via the authorisation. Once it expires then the seller can’t complete on that transaction and really – it’s their own fault.

Morally you have an obligation – legally i haven’t a clue where you stand.

I see the holier than thow keyboard warriors are out.
They should have taken payment when you provided details. You certainly shouldn’t be paying more than the original agreed price for it. It’s not your fault and not really your problem, but I’d probably pay if I could.

They took a month to take payment for my bike ordered around the same time. I would double check your bank statements, but I did notice that I had a few grand more than expected in the bank!