There is a little plastic cover over the top of the stay that limits the extent that you can adjust without cutting. I resorted to cutting this cover with scissors
gah!
you’re supposed to cut the stays to length as required!
The plastic cap is there to provide a less pointy-outy bit and cap the stay (although you should also file the end of the stay smootha fter cutting).
these are supposed to go up to 28mm tyres although I will have minimal clearance on 23mm
tyre clearance will be dictated by the frame clearances, not the guards, the fact they will go up to 28’s is just that they are wide enough to accommodate them, but not if there’s no room in the frame.
In summary these are, and will continue to be, a pain in the ass.
SKS Chromo’s/Blumels are some of the best out there, they’re rock solid when fitted and can be adjusted to fit almost any shape of bike as long as it has mounts, they’re not even that tricky (just a bit time consuming) to set up if you know what you’re doing. I hate to say it but this sounds like a massive case of operator error.
If you were/are local (Exeter) would happily give you a hand?